ETA·Service
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Terms and Conditions ETA-Service

For online services to consumers

Service providerSovereign Solutions VOF, trading under the name ETA-Service
Legal formGeneral partnership (VOF)
AddressApollolaan 88 C, 6411 BD Heerlen, The Netherlands
Chamber of Commerce number42011689
Establishment number000065152379
Contactinfo@eta-service.com | https://eta-service.com/
Version15 June 2026

ETA-Service is an independent commercial service provider. ETA-Service is not part of and is not connected to the UK government. An ETA can also be applied for directly through the official UK government.

Article 1. Definitions

  1. Consumer: any natural person acting for purposes outside their trade or profession.
  2. ETA: an Electronic Travel Authorisation for travel to the United Kingdom.
  3. ETA-Service: Sovereign Solutions VOF, trading under the name ETA-Service.
  4. Service: the support in preparing, checking, and submitting an ETA application.
  5. Government authority: the UK government authority that receives and assesses ETA applications.
  6. Service fee: the part of the total price that the Consumer pays for the Service provided by ETA-Service.
  7. Government fee: the fee charged by the competent government authority for processing the ETA application.
  8. Agreement: the distance agreement between ETA-Service and the Consumer.

Article 2. Identity and position of ETA-Service

  1. ETA-Service is an independent commercial intermediary that supports Consumers with an ETA application for a fee.
  2. ETA-Service is not a government authority, embassy, immigration service, or legal advisory firm, and is not connected to the UK government.
  3. The Consumer can also apply for an ETA directly through the official website or app of the UK government. A direct application may be cheaper.
  4. Using ETA-Service gives no priority and does not lead to a faster assessment by the UK government.

Article 3. Applicability

  1. These terms and conditions apply to every offer and every Agreement between ETA-Service and a Consumer.
  2. Before the Agreement is concluded, ETA-Service makes these terms available electronically in a way that allows the Consumer to store them.
  3. Deviations only apply when ETA-Service and the Consumer have agreed to them in writing or electronically.
  4. Mandatory consumer law always takes precedence over a conflicting provision in these terms.

Article 4. Offer, price, and formation

  1. Before the order, the offer states the main features of the Service, the total price including VAT, the Service fee, the Government fee, and any other mandatory costs.
  2. The price shown during the order applies to that order. A later price change does not affect an existing Agreement.
  3. The Agreement is formed after the Consumer has placed the order with an obligation to pay and ETA-Service has confirmed the order electronically.
  4. Obvious mistakes or clear pricing errors do not bind ETA-Service. ETA-Service informs the Consumer of this as soon as possible and refunds any amount received when no Agreement is formed.
  5. After the order, ETA-Service provides confirmation of the Agreement and these terms and conditions on a durable medium, such as by email.

Article 5. Content of the Service

  1. ETA-Service processes the data entered by the Consumer, carries out a reasonable check for completeness and obvious inconsistencies, and submits the application on behalf of the Consumer to the Government authority.
  2. The Service does not include any guarantee that the application will be approved, assessed within a certain period, or that entry to the United Kingdom will be granted.
  3. The Government authority decides on the application independently. An approved ETA does not guarantee entry to the United Kingdom. The border authorities make the final entry decision.
  4. ETA-Service may engage assistants and technical service providers when this is necessary for performing the Service. ETA-Service remains responsible for its own obligations under the Agreement.

Article 6. Obligations of the Consumer

  1. The Consumer provides complete, accurate, up-to-date, and legible information and checks all data before placing the order.
  2. The Consumer travels on the same valid passport used for the ETA application, unless the applicable government rules provide otherwise.
  3. The Consumer answers requests for additional information as soon as possible and checks received messages, including the spam folder.
  4. A Consumer who applies for another traveler declares that they are authorized to act on behalf of that traveler and to provide the required personal data.
  5. For a minor, the application is placed by or with the consent of the legal representative.
  6. The Consumer checks the current entry, passport, transit, and travel rules themselves before departure.

Article 7. Performance and processing time

  1. ETA-Service begins performance after payment has been received and, when performance starts within the withdrawal period, after the Consumer has given express consent for this.
  2. Any stated handling or processing times are expectations and not strict deadlines, unless ETA-Service has expressly guaranteed a fixed term in writing.
  3. ETA-Service has no influence over the processing time, additional checks, technical failures, or decisions of the Government authority.
  4. The Consumer remains responsible for applying in good time and is advised not to make non-refundable travel bookings while the required travel authorization is missing.

Article 8. Corrections and new applications

  1. The Consumer reports an error or change immediately after it is discovered.
  2. As long as the application has not yet been submitted, ETA-Service tries to process a reported correction without undue delay.
  3. After submission, a change may be impossible. The Government authority may then require a new application and new Government fees.
  4. Additional costs arising from inaccurate, incomplete, or late-corrected information from the Consumer are borne by the Consumer.
  5. When ETA-Service has demonstrably made an error itself, ETA-Service corrects that error free of charge insofar as correction is possible. In that case, the reasonable costs of a necessary new application are borne by ETA-Service.

Article 9. Payment

  1. The Consumer pays the total price using a payment method offered during the order process.
  2. ETA-Service may suspend performance for as long as payment has not been received in full or definitively.
  3. When a payment is reversed or unjustly disputed, ETA-Service may recover the reasonable costs that may be charged to the Consumer under the law.
  4. The statutory rules for consumers apply to extrajudicial collection costs. The Consumer first receives a free reminder with a payment term of fourteen days.

Article 10. Right of withdrawal and immediate performance

  1. The Consumer can withdraw from the Agreement within fourteen days of concluding it, without giving reasons.
  2. The Consumer can withdraw by means of an unambiguous statement to info@eta-service.com or by using the model form at the bottom of these terms.
  3. When the Consumer wants ETA-Service to start during the withdrawal period, the Consumer must expressly request this before performance.
  4. If the Consumer withdraws after performance has begun at their express request, ETA-Service may charge a proportionate amount for the part of the Service performed at the time of withdrawal.
  5. The right of withdrawal only lapses after the Service has been fully performed, provided that performance began with the prior express consent of the Consumer and the Consumer declared that the right of withdrawal lapses upon full performance.
  6. Government fees that have already been paid on behalf of the Consumer before withdrawal and that are not refunded under the rules of the Government authority cannot be refunded by ETA-Service.
  7. ETA-Service refunds any amount due no later than fourteen days after receiving the withdrawal statement, using the same means of payment, unless the Consumer agrees to a different method.

Article 11. Cancellation outside the right of withdrawal

  1. After the right of withdrawal has ended or lapsed, the Consumer can request that the Service be stopped.
  2. ETA-Service stops performance insofar as this is still reasonably possible at that time.
  3. After submission to the Government authority, the application usually can no longer be withdrawn or changed. The Service fee for work already performed and non-refundable Government fees then remain payable.
  4. A refusal, delay, or withdrawal by the Government authority does not in itself give a right to a refund of the Service fee.

Article 12. Refusal and decision of the Government authority

  1. ETA-Service does not independently assess whether the Consumer is legally entitled to an ETA or to entry to the United Kingdom.
  2. The Government authority may approve, refuse, withdraw, or request additional information for an application.
  3. A refusal by the Government authority does not automatically mean that ETA-Service performed the Service incorrectly.
  4. ETA-Service provides any received information about the decision to the Consumer, but does not give legal or immigration advice about objection, appeal, or an alternative visa application.

Article 13. Complaints and remedy

  1. The Consumer reports a complaint as soon as possible after the problem is discovered and clearly describes what, in their view, went wrong.
  2. A statutory complaint period or right of the Consumer is not limited by this provision.
  3. ETA-Service confirms receipt of a complaint and, in principle, provides a substantive response within fourteen days. When more time is needed, ETA-Service indicates within that period when a response will follow.
  4. ETA-Service is given a reasonable opportunity to investigate a shortcoming and, where possible, to remedy it free of charge.

Article 14. Liability

  1. ETA-Service is liable for damage that is the direct and foreseeable result of an attributable shortcoming of ETA-Service.
  2. ETA-Service is not liable for the content or outcome of a government decision, delay at the Government authority, refusal of entry at the border, or the consequences of inaccurate or incomplete information from the Consumer.
  3. ETA-Service is not liable for indirect damage that is insufficiently directly related to a shortcoming of ETA-Service, insofar as such a limitation is legally permitted.
  4. No limitation in these terms applies to damage caused by intent or deliberate recklessness of ETA-Service, or to liability that cannot be limited under mandatory law.
  5. The Consumer must take reasonable measures to prevent or limit damage.

Article 15. Force majeure

  1. ETA-Service is not liable for delay or non-performance caused by a circumstance beyond its reasonable control, such as a malfunction at the Government authority, failure of essential infrastructure, a cyber incident, a government measure, or a natural disaster.
  2. ETA-Service informs the Consumer as soon as possible and resumes performance as soon as this is reasonably possible.
  3. If the force majeure lasts longer than thirty days or performance permanently no longer serves a purpose, both parties may terminate the part of the Service not yet performed. The Consumer pays only for the Service already performed and for non-refundable costs that are lawfully borne by them.

Article 16. Personal data

  1. ETA-Service processes personal data necessary for the Service, including passport data, contact details, travel-related information, and a facial image or passport photo when the application requires it.
  2. The data is processed in accordance with the privacy policy of ETA-Service and the applicable privacy legislation.
  3. The Consumer understands that, for the performance of the assignment, personal data is provided to the UK Government authority and to necessary technical service providers.
  4. ETA-Service does not keep personal data longer than necessary for the Service, legal obligations, security, and handling possible disputes. The specific retention periods are set out in the privacy policy.
  5. The Consumer only provides the personal data of another person when there is a valid legal basis or consent for it.

Article 17. Changes to the terms

  1. ETA-Service may amend these terms for future Agreements.
  2. For an existing Agreement, the terms that the Consumer received when concluding that Agreement continue to apply, unless a change is legally required or is expressly agreed with the Consumer.

Article 18. Invalidity and interpretation

  1. When a provision is wholly or partly invalid or unenforceable, the remaining provisions continue to apply.
  2. The invalid provision is replaced by the statutory rule or by a valid provision that comes as close as possible to the purpose of the original provision without limiting consumer protection.
  3. Any ambiguity in these terms is interpreted in accordance with the rules of the applicable consumer law.

Article 19. Applicable law and disputes

  1. Dutch law applies to the Agreement.
  2. This choice of law does not deprive a Consumer residing in another country of the protection of mandatory rules that would apply in the absence of this choice of law.
  3. Disputes are submitted to the competent court in accordance with the statutory rules. The Consumer is not required to submit a dispute exclusively to a court chosen by ETA-Service.

Annex 1. Model withdrawal form

Only complete and return this form if you want to withdraw from the Agreement. A clear email with the same information is also sufficient.

ToETA-Service, info@eta-service.com
StatementI hereby give notice that I withdraw from our agreement concerning the following service:
Ordered on
Consumer name
Consumer address
Email address
Order number
Date
SignatureOnly required when this form is submitted on paper.